"If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek First to Understand, Then to Be Understood."
- Stephen Covey - Habit #5 in "Seven Habits of Highly Effective People" **
There are times when you know that nothing you say will make any difference. The defenses are up. They're already decided. They might be talking, but they are no longer listening to you.
It could be in business, professionally, or often personally.
It can even be your immediate family and friends!
(Thanksgiving holiday reunions anyone? :)
So what can you do?
Are you completely out of options, completely stuck?
No!
You can still use Habit #5 from the classic self-help book from Stephen Covey, "7 Habits of Highly Effective People"
When you read it, you will come away excited and ready to go --- and then discover that Covey doesn't really show you HOW TO DO IT!
Let me help you with the simple skills to make impossible conversations start-over.
Make an appointment, and open up more possibilities with those you care about.